Billing Policy
This Billing Policy explains how and when you are charged when you order from Pegas (pegasinc.com). It works alongside our Billing Terms and Conditions, which cover the legal terms of every sale.
When your card is charged
For in-stock items, your payment method is authorized and charged in full at the time you place your order. For items noted as made-to-order or temporarily backordered, we may place an authorization hold at checkout and only capture payment once your order is confirmed for shipment; you will be notified by email if this applies to your order.
Currency and pricing
All prices on pegasinc.com are displayed and charged in U.S. Dollars (USD) unless a currency selector is used, in which case your bank or card network may apply its own conversion rate and fees. Applicable sales tax is calculated at checkout based on your shipping address.
Payment methods
We accept major credit and debit cards, and other payment methods displayed at checkout (such as Shop Pay, Apple Pay, or PayPal where available). Freight-shipped items (electric bikes and full bicycles) are billed the same as any other order — there is no separate freight invoice unless you request expedited or non-standard delivery, in which case we will confirm any additional charge with you before billing it.
Billing errors
If you believe you were charged incorrectly, contact us at support@pegasinc.com within 30 days of the charge with your order number, and we will investigate and correct any verified error promptly.
Failed or declined payments
If a payment fails or is declined, your order will not be processed until a valid payment method is provided. We do not store full card numbers; payment data is handled by our PCI-compliant payment processor.
Contact Us
Address: 716 Whitney St, San Leandro, CA 94577
Email: support@pegasinc.com
Phone Number: +1 786-887-2721