Refund & Returns Policy
We want you to be genuinely happy with your Pegas bike or gear. Here's how returns work.
30-Day Ride Guarantee
Most items, including complete bikes and e-bikes, can be returned within 30 days of delivery for a refund of the item price. The bike doesn't need to be unused — you're welcome to test ride it — but it must be in good, resalable condition with no crash damage, and shipped back in a proper bike box (we can help arrange one).
Non-returnable items
For hygiene and safety reasons, worn or installed helmets, padded apparel, and used consumable parts (grips, brake pads, tubes) cannot be returned once used, unless defective.
Return shipping and restocking
Return shipping cost is the customer's responsibility unless the return is due to our error or a warranty defect. Because complete bikes ship freight, returns of complete bikes and e-bikes are subject to a 15% restocking fee to cover return freight and inspection, which will be clearly confirmed with you before your return is finalized.
How to start a return
Email support@pegasinc.com with your order number and reason for return. We'll send return instructions and, for freight items, arrange pickup.
Refund timing
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
Damaged or defective items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos — we'll cover return shipping and prioritize a replacement or refund.
Contact Us
Address: 716 Whitney St, San Leandro, CA 94577
Email: support@pegasinc.com
Phone Number: +1 786-887-2721