Shipping Policy
This is our general shipping policy for pegasinc.com. Complete bikes and e-bikes ship via freight/oversized parcel — see our Freight Shipping Policy for details specific to those items.
Processing time
Orders are processed within 1–3 business days, excluding weekends and holidays.
Standard parcel items
Apparel, helmets, parts, and accessories ship via standard parcel carrier (such as UPS, FedEx, or USPS) and typically arrive within 3–7 business days after processing, within the contiguous United States.
Freight items
Complete bikes and e-bikes ship via freight/big-and-bulky carrier; see our Freight Shipping Policy for transit times and delivery details.
Shipping costs
Shipping costs, including any free-freight promotion, are shown at checkout before you pay. Promotional free shipping applies to standard delivery within the contiguous U.S. only unless stated otherwise.
Order tracking
You'll receive a shipping confirmation email with tracking information once your order ships.
Delivery area
We currently ship within the contiguous United States only.
Delays
Occasionally weather, carrier volume, or supply factors delay a shipment beyond our estimates; we'll keep you updated by email if we're aware of a significant delay to your order.
Contact Us
Address: 716 Whitney St, San Leandro, CA 94577
Email: support@pegasinc.com
Phone Number: +1 786-887-2721