Freight Shipping Policy
Complete bikes and e-bikes ship differently from smaller items, so we've broken shipping into two tracks. This page covers freight and oversized-parcel delivery specifically; see our general Shipping Policy for standard parcel shipments (parts, apparel, and accessories).
What ships freight or oversized
Electric bikes, full-suspension mountain bikes, and other complete bicycles ship boxed via a freight or big-and-bulky parcel carrier due to their size and weight.
Processing and transit time
Orders are processed within 1–3 business days. Freight transit typically takes 5–10 business days within the contiguous United States depending on your location. We currently ship within the contiguous U.S. only; we're not able to ship freight items to Alaska, Hawaii, U.S. territories, PO boxes, or outside the U.S.
Free freight promotion
Where advertised, free freight shipping applies to standard curbside/threshold delivery on qualifying electric bikes within the contiguous U.S. It does not include optional white-glove delivery, assembly service, or expedited transit unless stated on the product page.
Delivery appointments
Freight carriers will typically call to schedule a delivery appointment 24–48 hours in advance. Someone should be available to receive and inspect the shipment; most freight deliveries are curbside unless you've purchased white-glove/inside delivery.
Inspecting your delivery
Please inspect the carton for visible damage before signing for it, and note any damage on the delivery receipt, then email support@pegasinc.com with photos to start a freight damage claim.
Address accuracy
Please double-check your shipping address at checkout — freight re-delivery or address-correction fees charged by the carrier for an incorrect address may be passed on to you.
Contact Us
Address: 716 Whitney St, San Leandro, CA 94577
Email: support@pegasinc.com
Phone Number: +1 786-887-2721