Warranty Information
Every Pegas bike and e-bike is backed by our written warranty, described below. This page summarizes coverage; your order confirmation email includes the specific warranty terms for the item(s) you purchased.
Frame warranty
Frames are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship, valid for the original purchaser for as long as they own the bike. This covers structural frame failures under normal riding conditions — it does not cover damage from crashes, misuse, modification, corrosion from improper storage, or normal wear such as paint chips and scratches.
Electrical components (e-bikes)
Motors, battery packs, controllers, and displays on electric bikes are covered for 2 years from the delivery date against manufacturing defects. Battery capacity naturally declines with charge cycles; a battery that still holds a meaningful charge is not considered defective.
Components and wear parts
Drivetrain parts, brake pads, tires, tubes, grips, cables, and other wear items carry a 90-day warranty against manufacturing defects and are not covered once normally worn.
What voids coverage
Warranty does not apply to damage from accidents, racing, stunt or off-label use, improper assembly, unauthorized modification, or lack of reasonable maintenance.
Freight damage
Please inspect your shipment at delivery. If you notice carton damage or a damaged bike, note it with the carrier and email photos plus your order number to support@pegasinc.com within 48 hours of delivery so we can file a freight claim and get a replacement or repair moving quickly.
How to make a claim
Contact support@pegasinc.com with your order number, a description of the issue, and photos or video. Most claims are resolved within 5–7 business days.
Contact Us
Address: 716 Whitney St, San Leandro, CA 94577
Email: support@pegasinc.com
Phone Number: +1 786-887-2721