Cancellation Policy
Plans change — here's how order cancellation works at Pegas.
Before your order ships
You can cancel any order for a full refund at no cost any time before it ships. Email support@pegasinc.com with your order number as soon as possible; we process most cancellation requests same-day if the order hasn't yet entered fulfillment.
After your order ships
Once an order has shipped, it can no longer be cancelled in transit, but you're covered by our 30-Day Ride Guarantee under the Refund & Returns Policy — simply refuse delivery or arrange a return once it arrives. Note that returns of freight-shipped complete bikes are subject to the restocking fee described in that policy, which does not apply to a pre-shipment cancellation.
Made-to-order or backordered items
If an item is noted as made-to-order or backordered and production has already begun, a cancellation may only be partially refundable; we'll always tell you before charging for a made-to-order item if this applies.
How to request a cancellation
Email support@pegasinc.com with "Cancel Order [order number]" in the subject line.
Contact Us
Address: 716 Whitney St, San Leandro, CA 94577
Email: support@pegasinc.com
Phone Number: +1 786-887-2721